Customer have concern almost paint assignment... any counsel?

Generally im on here giving advice... but im have difficulty explaining to a customer something and im hoping a body shop worker or another adjuster can help.

A female just call concerned wanting to know "will they use hyundai paint on my hyundai vehicle so that it matches"

I am under the print that repair shops NEVER use paint for a specific make of vehicle (do they even have "ford" paint etc?) and instead they use the paint code to mix the correct color for the vehicle.

I lately wanted to take home sure im correct about this. Anyone own a good process to explain this to a concerned customer? They always find something to complain in the order of!

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Answers:    You are correct there is no such article as hyundai paint, there will be a paint code for that vechicle that will be printed on the vehicle somewere , certain make of cars prefur there cars to be painted beside certian makes of paint though.

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read out no such thing..ALL paint shops use compuiter to mix..

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